OptimBet Privacy Policy

At OptimBet, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how OptimBet Casino collects, uses, stores, and safeguards your information when you access our casino and sportsbook platform. By registering an account and using our services, you agree to the practices described below.

Who We Are

OptimBet is operated by Media Entertainment N.V., a company registered in Curaçao under company number 108625, with its registered address at Emancipatie Boulevard 29, New Haven e-Zone, Willemstad. Our operations are supported by several affiliated entities, including New World Times S.A. (Costa Rica), INT Interactive Payments Ltd (Cyprus), and Entertainment International Malta Ltd (Malta), along with our payment agent, New Transact Ltd. We hold a valid license issued by the Curaçao Gaming Authority (licence No. OGL/2024/1110/0512), and we operate our platform in full compliance with applicable data protection regulations.

Information We Collect

When you create an account or use our services, we collect several categories of information necessary to provide you with a secure and personalized gaming experience. Our OptimBet platform requires certain data to verify your identity, process transactions, and comply with our regulatory obligations.

• We collect your registration details, including your full name, date of birth, e-mail address, and residential address.
• We gather identity verification documents to confirm your age and address, as required by our licensing conditions.
• We track your gaming and betting activity across our casino and sportsbook to manage your account responsibly.
• We record your payment information when you make deposits or withdrawals using Visa, Mastercard, Skrill, MiFinity, Bank Transfer, or Bitcoin.
• We collect technical data such as your IP address, device type, browser information, and login history for security purposes.
• We may collect communication records when you contact our customer support team via live chat or e-mail.

How We Use Your Data

Here at OptimBet, we use your personal information for legitimate business purposes connected to operating our platform. Our OptimBet Casino services rely on accurate data to ensure fair play, prevent fraud, and deliver relevant promotions to our registered players.

• We use your data to verify your identity and confirm you meet our minimum age and country eligibility requirements.
• We process your payment details to facilitate deposits and withdrawals through your chosen method.
• We monitor account activity to detect suspicious behavior, prevent money laundering, and comply with responsible gambling obligations.
• We send you information about our welcome bonus, reload offers, cashback promotions, and other relevant updates unless you opt out.
• We analyze gameplay data to improve our game selection, including titles from Pragmatic Play, Play'n GO, Playtech, NetEnt, and other providers.

Legal Basis for Processing

Our OptimBet Casino processes your data based on several legal grounds, including the performance of our contract with you, compliance with our licensing and anti-money laundering obligations, and our legitimate interest in maintaining a secure gaming environment. Where required, we will also rely on your explicit consent, such as when you subscribe to marketing communications.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who assist us in running OptimBet Casino, including payment processors, identity verification providers, regulatory authorities, and IT service providers. Our subsidiaries and payment agent, New Transact Ltd, may also process certain data on our behalf under strict confidentiality obligations.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on OptimBet to enhance your browsing experience, remember your preferences, and analyze site traffic. You can manage your cookie settings through your browser at any time. For more details, please refer to our separate Cookie Policy.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including compliance with our legal and regulatory obligations under our Curaçao Gaming Authority license. Once your data is no longer required, we will securely delete or anonymize it in accordance with our internal data retention procedures.

Data Security

Our OptimBet team takes data security seriously and employs industry-standard encryption, secure servers, and access controls to protect your information from unauthorized access, loss, or misuse. While we strive to maintain the highest security standards, no method of electronic transmission is completely secure, and we encourage you to protect your own login credentials.

International Data Transfers

Because OptimBet Casino operates across multiple jurisdictions through our subsidiaries, your data may be transferred to and processed in countries outside your country of residence. We ensure that any such transfers are conducted with appropriate safeguards in place to protect your personal information.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honoring these rights wherever applicable.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct any inaccurate or incomplete information.
• You can request the deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of data processing, including marketing communications.
• You may withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, you can contact our support team at support@optimbet.com, and we will respond to your request in accordance with applicable law.

Restricted Territories

We do not offer our services to residents of certain restricted countries, including Australia, France, the Netherlands, the United Kingdom, the United States, and others listed in our Terms and Conditions. If you access OptimBet from a restricted territory, we reserve the right to close your account and withhold any funds in accordance with our policies.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of our OptimBet Casino services after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, please reach out to our support team via live chat, available 24/7, or by e-mail at support@optimbet.com. We are here to address any privacy concerns you may have while enjoying our casino and sportsbook services.